Please read the following terms and conditions carefully before signing up for any of our programmes:
Terms & Conditions
The Terms and Conditions stated here are considered acknowledged and agreed to by the Participant when the Participant completes the checkout payment of the programme.
The Participant, for themselves and for the listed minors as their parent, legal guardian or legally authorised custodian, will be considered to have carefully read this agreement, fully understand its terms, and agree to it freely and voluntarily. The Participant understands that they have given up substantial rights by agreeing to it through payment, and agree to be bound by its terms for themselves and on behalf of the listed minors.
2. Cancellation & Refund Policy by the Company (Teadent Pte Ltd)
The Company reserves the sole right to cancel any courses due to insufficient number of participants or due to factors beyond the reasonable control of the Company such as, but not limited to, natural disasters, epidemics, pandemics, labour strikes, war, civil unrest and disorders, etc. In the unlikely event of a programme cancellation, the Company shall endeavour to notify the Participant at the soonest possible time, especially if the cancellation is due to factors beyond the reasonable control of the Company. The Company shall therefore attempt to recommend or provide alternatives for your consideration but should you decide not to accept the alternatives, you shall be entitled to a refund of all monies paid by you to the Company after deducting expenses incurred (if any) such as payment processing, insurance, etc. Neither party shall have any claims against the other thereafter.
3. Cancellation by the Participant
The Participant may cancel the reservation at any time provided notice of cancellation is given in writing. As the Company would have gone ahead to make the necessary arrangements for your programme as agreed upon earlier, the following arrangement will be made with the Participant:
· For cancellations received at least 14 days prior to the programme date – Refund of 97% to 99% of the course costs (Payment processing fee of 1-3% is non-refundable.), or exchange into credits for future use at the Company.
· For cancellations received less than 14 days prior to the programme date – No refund allowed
The Company cannot be held responsible for the non-recoverable expenses incurred by the Participant in preparation of the programme. Such expenses may include the advance purchase of air tickets, visa fees, medical checks or medications/ vaccinations, gear/equipment etc.
4. Refund of Unused Services During the Programme
Should the Participant decide not to utilise the equipment, meals, transportation, sessions, or other services already included in the course, no refund or exchange shall be allowed. Any additional costs due to transportation, meals and/or accommodation outside of what has already been provided for in the itinerary will be borne by the Participant.
5. Changes Initiated by the Company
The Company shall make every effort possible to avoid changes in the itinerary but should changes be necessary due to factors beyond the reasonable control of the Company including (but not limited to), war, civil disorder, viral outbreaks, changes in airline schedules, weather or local conditions, the Company shall be entitled to do so subject to notice being given as soon as possible and the Company shall endeavour to substitute a suitable arrangement of similar standard and the Participant shall have no entitlement to compensation of any form.
6. Conditions of Carriage
In all cases, where a component of the programme includes travel on any modes of hired transport (be it by coach or bus), your attention is drawn to the fact that the Company has no direct control over the changes in the schedules or the manner in which these services are provided and performed, and hence, you, the Participant, agree that you will not hold the Company responsible for the same.
In respect of these services provided, the Company only accepts responsibility for such services over which it has full and direct control. The Company does not accept liability of responsibility for any acts, omissions or defaults of other service providers unless the same could have been reasonably avoided by the Company or unless the same is caused directly by the negligence of the Company, its servants or agents.
By attending the Programme, the Participant voluntarily assumes all risks involved in such programme, whether expected or unexpected. The Participant is hereby warned of the risks involved with the programme as well as possible injuries, accidents, personal item loss and damage, and the possibility that the Participant may be unable to attend as scheduled because of personal emergencies.
Teadent Pte Ltd cherishes our partnerships and will try its best to ensure the Participant’s satisfaction in every area, and remedy issues within our power. Even though we cannot guarantee the ultimate safety or health of the participants, we try our best to screen the partners that we engage with and create detailed safety measures and protocols to ensure Participant and staff welfare at all times. Our partners are also notified to take measures to avoid or reduce injuries or losses that are within their control. We also collect feedback from the participants upon the completion of the course and will disengage from any supplier or partner that did not act in a satisfactory manner.
8. Assumption and Acknowledgment of all Risks
The Participant confirms that they are at least 18 years of age. On their own behalf, and on the behalf of participants under the age of 18 (“minors”), as their parent, legal guardian or custodian, knowingly, voluntarily, and freely accept and assume any and all risks, both known and unknown, of injuries or other loss or damage that may be suffered while on the Programme premises, however caused, even if caused in whole or in part by the action, inaction or negligence of Teadent Pte Ltd. The Participant represents that they have full authority as parent or legal guardian of the listed minors signed-up for the Programme.
The Participant understands that risks simply cannot be eliminated without compromising the essential qualities of the activity and they expressly agree and promise to accept and assume all of the risks voluntarily existing in these activities. Such risks include, but are not limited to, cuts and bruises, falls, broken bones, injuries to wrists, arms, legs, ankles, backs, heads and necks, injuries from flips or contact with other participants, spinal injuries and/or death, and which may occur as a result of use or misuse of the facility in any way by anyone, use of equipment that malfunctions or breaks, and/or improper maintenance of the facility, grounds, or equipment. Further, the Participant has explained these risks to the listed minors. The Participant certifies that they and/or the listed minors are in good physical condition for the activities in which the Participant and/or the listed minors will be participating and certify that the Participant and/or the listed minors do not have any medical condition that may preclude me and/or them from safely participating.
9. Waiver of all Claims
The Participant, on their own behalf, and on the behalf of the listed minors, expressly waive any and all claims, suits or demands for personal injury, property damage or other loss against Teadent Pte Ltd, including but not limited to any and all negligence, negligent supervision and/or negligent instruction, faulty equipment, or the activities of others. To the fullest extent permitted by law, this waiver is intended to be a complete release of Teadent Pte Ltd for any and all responsibility for personal injuries, property damage or loss, or death sustained by the Participant or any of the listed minors during the Programme, whether arising out of or resulting from my or their participation in activities, use of trampolines or other equipment, parking lots, premises and facilities. This release applies forever, for any date in the future including today’s date, that the Participant or the listed minors may attend a Teadent Pte Ltd programme, and is further binding on the heirs, representatives and estates of the undersigned and minors.
The Participant expressly and voluntarily agrees to waive, release, acquit and forever discharge Teadent Pte Ltd and agree to defend, indemnify and hold harmless Teadent Pte Ltd from and against all claims, damages, injuries, expenses, or death arising out of or resulting from administering of or failing to administer medical assistance to the Participant or any of the listed minors. The Participant certifies that they have adequate insurance to cover any injury or damage that they may cause or suffer from while participating, or else they agree to bear the costs of such injury or damage themselves. The Participant grants Teadent Pte Ltd the right to request emergency medical services for them and/or the listed minors in the event Teadent Pte Ltd deems a situation medically necessary and the Participant agrees to cover any and all associated expenses.
10. Authorisation to Use Images
Teadent Pte Ltd is hereby granted the right to photograph and/or video record the Participant and/or the listed minors and allowed to use their name(s), voice and appearance in connection with social media and promotional materials. The Participant acknowledges and agrees that the rights granted to this release are without compensation of any kind.
Information provided will strictly not be shared to third parties for marketing or other such gain, unless consent has been granted by the Participant. It is solely to establish proof of consent to the terms and conditions listed here.
11. Limitations & Exclusions
The Company shall be entitled to rely upon and invoke all limitations and exclusions of liability under all appropriate international conventions and nothing herein contained shall operate to defeat or diminish the Company’s rights in that respect.
12. Force Majeure
The Company does not accept any responsibility whether in contract or in tort for any injury, damage, loss or expenses caused directly or indirectly by force majeure or other events which are beyond the reasonable control of the Company or which are unavoidable by the exercise of due diligence on the Company’s part including but not limited to war, strike, industrial action, civil disorders, floods, earthquakes, severe weather conditions, outbreak & spread of viral diseases, acts of God, acts of Government (local or overseas) or any other authorities.
13. Third Party Rights
For the purposes of the Contracts (Rights of Third Parties) Act and notwithstanding any other provisions set forth in this document, this Agreement is not intended to, and does not, give any person who is not a party to it, any right to enforce any of its provisions.
14. Claims & Dispute Resolution
Should the Participant have any complaints, it is desirable that the same be notified to the Company immediately so that action/s may be taken to resolve the complaint expeditiously. The Participant’s complaint should be in writing (either by letter or email) and forwarded to the Company no later than 7 days upon completion of the programme.
15. Severability of Terms & Conditions
Each provision herein is intended to be separate and independent of the others and in the event should any of the provisions herein be determined or adjudged to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions herein shall be unimpaired and shall continue to apply.
16. Governing Law
This Agreement shall be governed by the laws of the Republic of Singapore and the parties expressly submit themselves to the non-exclusive jurisdiction of the courts of Singapore.